Privacy Policy

May, 2020


Protecting your privacy is important to Ventiva. Please take a moment to read this Privacy Policy to learn how we handle your personally identifiable information.

Collection of Personal Information: We may collect your personally identifiable information (“Personal Information”) when you interact with us in person or via our Website. We respect all Personal Information we collect, whether it be from our customers and prospective customers, third party service providers, employees, or applicants. Personal Information we collect may include your name, mailing address, phone number, e-mail address, company name, business type, and other information you provide to us (for example in a contact form). We may, from time-to-time, expressly ask you to provide Personal Information (for example, if participating in certain promotional activities, or when corresponding with us), and if so then it will be clear what Personal Information we are requesting.

Specific instances when Personal Information may be collected include:

  • Technical Support– you request technical support for your Ventiva technology. Personal Information may be necessary to identify your products or systems, understand the configuration of the products, diagnose your questions, and provide solutions.
  •  
  • Contact Information– If you contact us (including via real-time chat), we may keep a record of your correspondence or comments, including any information therein.
  •  
  • Browsing– We may also collect information that is provided to us by your browser or your interaction with our Website. This may include information on the browser you used to come to any of our Website, the Uniform Resource Locator (“URL”) of the website that you visited just before visiting our Website, which pages on any of our Website you visit, your activities on our Website, any search terms you entered, which URL you go to next, and your Internet Protocol (“IP”) address.
  •  
  • Online Surveys and Polling We may provide you the opportunity to complete surveys or participate in polls on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose Personal Information. The requested Personal Information typically includes contact information (such as name and shipping address).
  •  
  • Promotional Activities– Personal Information may be collected and used when you enter a contest or other promotion. In this case, we may ask you for Personal Information such as your name, address and e-mail address to administer the program or activity, to send you promotional e-mails, notify winners and make the winners list publicly available.
  •  
  • Newsletters and Promotional E-mails– As a service to our customers, we may e-mail you newsletters, promotional information and other information, using your Personal Information collected online. These e-mails will only be sent to you if you have agreed to receive them. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or contacting us by clicking here.
  •  
  • Blog / Forums– Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by clicking here. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
  • Social Media Features– Our Website includes “Social Media Features”, such as the Facebook Like button, and “Widgets”, such as the Share This button or interactive mini-programs that run on our Website. These Features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third-party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the companies providing them.
  •  

Use of Personal Information: We may use Personal Information for promotional activities (including, but not limited to, advertising, contests, surveys, and promotions), to respond to customer inquiries, to process orders, to improve our products or provide technical support, for statistical purposes, to provide important notices, and to contact you or manage our relationship with you. We may also use your Personal Information when you visit our Website or click on advertisements or promotional areas of our Website (if any). We may use your Personal Information to help run our Website more efficiently, to gather broad demographic information, to monitor the nature and level of activity on our Website, to contact you regarding our products and services, and to evaluate the effectiveness of advertising and promotion. When practicable, we use Personal Information obtained from your browsing of our Website on an aggregate basis, without associating that information to your name, unless you expressly consent otherwise.

Sharing your Personal Information: We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. Unless we have your permission, we will share the Personal Information you provide only within Ventiva or with third-party entities that provide services to Ventiva, including in particular, supporting our product manufacturing and distribution, sending marketing communications, providing customer service and technical support, or operating our systems or applications. These companies are authorized to use your personal information only as necessary to provide these services.

Occasionally, we may be required by law enforcement or judicial authorities to provide your Personal Information to the appropriate authorities. We will disclose your Personal Information if required by law, upon receipt of a court order or subpoena, during bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a proper government request or cooperate with a law enforcement investigation. We reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be unlawful.

User Access and Choice: Upon request, we will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes you may correct, update, or amend, your information, or you may request to delete/remove your information, by emailing our Customer Support by contacting us here or by contacting us by telephone or postal mail using the contact information listed below. We will respond to your request within a reasonable timeframe.

Tracking Technologies: As with many websites, we may gather certain information automatically on visitors to our Website. This information may include IP addresses, browser type, internet service provider (“ISP”), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Ventiva and our analytics service providers use cookies, or similar technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer our Website, track users’ movements around the Website, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. The information collected online permits us to analyze traffic patterns on our Website and is used on an aggregate basis. This can enable us over time to provide users with a better experience on our Website by improving the content and making it easier to use. The information collected online, to the extent it is individualized, may also allow us to contact you regarding our products and services that may be responsive to your needs or browsing history.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website. Depending on the browser used, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it, and you can also set your browser to turn off cookies.

We partner with third parties to either display advertising on our Website or to manage our advertising on other websites. Our third-party service providers may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Children’s Privacy: We do not knowingly collect, use, or disclose Personal Information from children under the age of 16. If we are made aware we have collected Personal Information from a child under 16 years old in a manner that is inconsistent with the Children’s Online Privacy Protection Act (“COPPA”) or the EU General Data Protection Regulation, we will delete this Personal Information as soon as possible.

Protecting your Personal Information: While Ventiva does not guarantee that unauthorized access will never occur, Ventiva does take care in maintaining the security of your Personal Information and in preventing unauthorized access to it, both during transmission and once it is received. If you have any questions about the security of your Personal Information, you can contact us by clicking here.

Data Collection and Transfer outside the EU/EEA: Our Website is operated and administered globally by Ventiva, based primarily in the U.S.A. This means that Personal Information of residents of the European Union (“EU”) or the European Economic Area (“EEA”) may be collected and processed by Ventiva or its third-party service providers outside the EU/EEA. The data protection regulation in the relevant countries where your Personal Information is collected or processed might deviate from the level of protection granted by legislation in the EU/EEA. By using our Website, you agree with the collection and transfer of your Personal Information outside the EU/EEA as described herein.

Data Retention: We will retain your Personal Information for as long as your business with Ventiva is active or as needed to provide you services. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Policy: Ventiva reserves the right to change this Privacy Policy at any time and for any reason. Any such changes will be posted in this Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us: Please contact the Webmaster through the Contact Information below if you have any questions or comments about the above.

Ventiva Inc.
6024 Silver Creek Valley Road
San Jose, CA 95138
United States of America

© 2020, Ventiva Inc.