Collection of Personal Information: We may collect your personally identifiable information (“Personal Information”) when you interact with us in person or via our Website. We respect all Personal Information we collect, whether it be from our customers and prospective customers, third party service providers, employees, or applicants. Personal Information we collect may include your name, mailing address, phone number, e-mail address, company name, business type, and other information you provide to us (for example in a contact form). We may, from time-to-time, expressly ask you to provide Personal Information (for example, if participating in certain promotional activities, or when corresponding with us), and if so then it will be clear what Personal Information we are requesting.
Specific instances when Personal Information may be collected include:
Use of Personal Information: We may use Personal Information for promotional activities (including, but not limited to, advertising, contests, surveys, and promotions), to respond to customer inquiries, to process orders, to improve our products or provide technical support, for statistical purposes, to provide important notices, and to contact you or manage our relationship with you. We may also use your Personal Information when you visit our Website or click on advertisements or promotional areas of our Website (if any). We may use your Personal Information to help run our Website more efficiently, to gather broad demographic information, to monitor the nature and level of activity on our Website, to contact you regarding our products and services, and to evaluate the effectiveness of advertising and promotion. When practicable, we use Personal Information obtained from your browsing of our Website on an aggregate basis, without associating that information to your name, unless you expressly consent otherwise.
Occasionally, we may be required by law enforcement or judicial authorities to provide your Personal Information to the appropriate authorities. We will disclose your Personal Information if required by law, upon receipt of a court order or subpoena, during bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a proper government request or cooperate with a law enforcement investigation. We reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be unlawful.
User Access and Choice: Upon request, we will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes you may correct, update, or amend, your information, or you may request to delete/remove your information, by emailing our Customer Support by contacting us here or by contacting us by telephone or postal mail using the contact information listed below. We will respond to your request within a reasonable timeframe.
Tracking Technologies: As with many websites, we may gather certain information automatically on visitors to our Website. This information may include IP addresses, browser type, internet service provider (“ISP”), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We partner with third parties to either display advertising on our Website or to manage our advertising on other websites. Our third-party service providers may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Children’s Privacy: We do not knowingly collect, use, or disclose Personal Information from children under the age of 16. If we are made aware we have collected Personal Information from a child under 16 years old in a manner that is inconsistent with the Children’s Online Privacy Protection Act (“COPPA”) or the EU General Data Protection Regulation, we will delete this Personal Information as soon as possible.
Protecting your Personal Information: While Ventiva does not guarantee that unauthorized access will never occur, Ventiva does take care in maintaining the security of your Personal Information and in preventing unauthorized access to it, both during transmission and once it is received. If you have any questions about the security of your Personal Information, you can contact us by clicking here.
Data Collection and Transfer outside the EU/EEA: Our Website is operated and administered globally by Ventiva, based primarily in the U.S.A. This means that Personal Information of residents of the European Union (“EU”) or the European Economic Area (“EEA”) may be collected and processed by Ventiva or its third-party service providers outside the EU/EEA. The data protection regulation in the relevant countries where your Personal Information is collected or processed might deviate from the level of protection granted by legislation in the EU/EEA. By using our Website, you agree with the collection and transfer of your Personal Information outside the EU/EEA as described herein.
Data Retention: We will retain your Personal Information for as long as your business with Ventiva is active or as needed to provide you services. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Contact Us: Please contact the Webmaster through the Contact Information below if you have any questions or comments about the above.
6024 Silver Creek Valley Road
San Jose, CA 95138
United States of America